What is the free underseat allowance?
Many low-cost airlines include one small personal item in the basic fare. It has to fit under the seat in front of you. The maximum size depends on the airline and the fare, and airlines change their rules. Check the current limit on your airline's website or in your booking before you fly.
Will a Sizerlane bag fit my airline's limit?
Every bag lists its measured outside dimensions and empty weight. Compare those numbers with the limit in your booking. The decision at the gate is always the airline's, so we cannot promise that a particular airline will accept a bag as a free item.
How do you measure a bag?
Outside dimensions, bag zipped closed, with handles, wheels and pockets included. Our size guide shows how to check a bag yourself.
Where do you deliver?
To addresses in the European Union. The countries we deliver to are listed at checkout. See Shipping information.
What does delivery cost and how long does it take?
The delivery cost is shown at checkout before you pay. Your order is delivered within 30 days at the latest; typical delivery times are on our Shipping information page.
Can I return a bag?
Yes. You have 14 days from the day you receive your order to withdraw from the purchase without giving a reason. Use our withdrawal form or read the returns and refund policy.
What if my bag is faulty?
Every bag has a legal guarantee of at least two years. If something is wrong with your bag, contact us and we will put it right: repair, replacement, a price reduction or a refund, as the law provides.
How can I pay, and is VAT included?
The payment methods we accept are shown at checkout. Prices are final prices in euros. Sizerlane OÜ is not registered for VAT, so no VAT is charged or shown.
Are you linked to an airline?
No. Sizerlane is an independent shop. We do not use airline names or logos on our bags.
How do I reach you?
Through our contact page.